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--- accounts_and_vpn [2018/01/03 20:14]
mgstauff [VPN Clients]
+++ accounts_and_vpn [2018/02/21 22:14] (current)
mgstauff [Error FD0001]
@@ Line 81: / Line 81: @@
 === Mac & Windows ===
 After you have your UPHS account with VPN privileges (see above), [[http://www.uphs.upenn.edu/network/index_vpn.html|go here to download the client]] for Mac or Windows.
+__NOTE on connectivity issues__
+If the BIG-IP VPN client says you're connected but you can't get to chead, and/or can't get to the wider internet, try disconnecting the VPN client and connecting again. Also, try switching between a wired and wireless network connection, and then reconnect the VPN client. For me (Michael), the client works at home on my wifi, but not if I'm wired in to the router (even though the wifi goes through the same router - go figure).
 === Linux Client===
 /3/2018 - The linux client does not support Duo for authentication. There's no expected availability date for that, although UPHS says it's on their list.
+==== Error FD0001 ====
+If you get the error code ''FD0001'' when connecting with BIG-IP, it's an installation problem on Windows.
+Download the 0417.txt.zip file, RENAME IT TO REMOVE the .zip EXTENSION, and put it in your C:\Windows folder. Then restart BIG-IP.
 ==== "Employee Exception VPN" Required ====
-If you want to use VPN from a machine that is __not__ managed by UPHS, you **must** have your UPHS username added to the OS-appropriate "AD Security Group for Employee Exception VPN". This tells the UPHS VPN system to allow your username to use the VPN clients from machines that are not managed by UPHS. Most machines used by CfN users, i.e. your own laptop or desktop, are not managed by UPHS.
+If you want to use VPN from a machine that is __not__ managed by UPHS, you **must** have your UPHS username added to the OS-
+appropriate "AD Security Group for Employee Exception VPN". This tells the UPHS VPN system to allow your username to use the VPN clients from machines that are not managed by UPHS. Most machines used by CfN users, i.e. your own laptop or desktop, are not managed by UPHS.
 Email the admins (<admin@cfn.med.upenn.edu>) with this info:

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