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accounts_and_vpn [2017/10/19 19:51] mgstauff [Employee Exception VPN Required] |
accounts_and_vpn [2018/02/21 22:14] (current) mgstauff [Error FD0001] |
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==If you have a UPHS account and just need VPN access== | ==If you have a UPHS account and just need VPN access== | ||
See below and contact UPHS Service Desk. | See below and contact UPHS Service Desk. | ||
+ | |||
+ | ===== Note about pennmedicine email addresses ===== | ||
+ | If you have a username@pennmedicine.upenn.edu email address, this is a **School of Medicine** account and not a UPHS account. It's confusing, because UPHS uses the term " | ||
===== Duo - Two-factor Authentication ===== | ===== Duo - Two-factor Authentication ===== | ||
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Login with your UPHS network username and password and the registration process will kick off. | Login with your UPHS network username and password and the registration process will kick off. | ||
+ | If the above link doesn' | ||
===== VPN Access ===== | ===== VPN Access ===== | ||
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==== VPN Clients ==== | ==== VPN Clients ==== | ||
- | After you have your UPHS account, [[http:// | + | |
+ | === Mac & Windows === | ||
+ | After you have your UPHS account | ||
+ | |||
+ | __NOTE on connectivity issues__ | ||
+ | |||
+ | If the BIG-IP VPN client says you're connected but you can't get to chead, and/or can't get to the wider internet, try disconnecting the VPN client and connecting again. Also, try switching between a wired and wireless network connection, and then reconnect the VPN client. For me (Michael), the client works at home on my wifi, but not if I'm wired in to the router (even though the wifi goes through the same router - go figure). | ||
=== Linux Client=== | === Linux Client=== | ||
- | UPHS __does__ | + | 1/3/2018 - The linux client does not support |
- | (10/ | + | ==== Error FD0001 ==== |
+ | If you get the error code '' | ||
+ | Download the 0417.txt.zip file, RENAME IT TO REMOVE the .zip EXTENSION, and put it in your C:\Windows folder. Then restart BIG-IP. | ||
==== " | ==== " | ||
- | If you want to use VPN from a machine that is __not__ managed by UPHS, you **must** have your UPHS username added to the OS-appropriate "AD Security Group for Employee Exception VPN". This tells the UPHS VPN system to allow your username to use the VPN clients from machines that are not managed by UPHS. Most machines used by CfN users, i.e. your own laptop or desktop, are not managed by UPHS. | + | If you want to use VPN from a machine that is __not__ managed by UPHS, you **must** have your UPHS username added to the OS- |
+ | appropriate "AD Security Group for Employee Exception VPN". This tells the UPHS VPN system to allow your username to use the VPN clients from machines that are not managed by UPHS. Most machines used by CfN users, i.e. your own laptop or desktop, are not managed by UPHS. | ||
Email the admins (< | Email the admins (< | ||
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==== Accounts must be enabled for VPN access ==== | ==== Accounts must be enabled for VPN access ==== | ||
- | If you're having trouble, make sure your UPHS network account is enabled for VPN access. Especially if you've had your account already and didn't just set it up through Margaret. | + | If you're having trouble, make sure your UPHS network account is enabled for VPN access. Especially if you've had your account already and didn't just set it up through Margaret. You can check with the UPHS service desk, see below. |
===== Getting Help for UPHS Network Accounts and VPN ===== | ===== Getting Help for UPHS Network Accounts and VPN ===== |