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asking_for_help [2017/09/21 18:18]
mgstauff
asking_for_help [2017/10/11 19:28] (current)
mgstauff [--- If you're issue is not about the cluster ---]
Line 5: Line 5:
 For example For example
   - Most network connection issues   - Most network connection issues
-  - Software licenses for your desktop or laptop+  - Software licenses for your desktop or laptop (for example Matlab or Office). Check with your PI and department, or use the contacts below.
  
 ===Hospital faculty/staff/students or UPHS Network/VPN=== ===Hospital faculty/staff/students or UPHS Network/VPN===
 If you're with UPHS (not School of Medicine), or if your issue is a UPHS networking or VPN issue, you probably need to [[accounts_and_vpn#Getting_Help_for_UPHS_Network_Accounts_and_Issues| Contact UPHS Support]] If you're with UPHS (not School of Medicine), or if your issue is a UPHS networking or VPN issue, you probably need to [[accounts_and_vpn#Getting_Help_for_UPHS_Network_Accounts_and_Issues| Contact UPHS Support]]
  
-===SAS faculty/staff/students or PennNet===+===SAS or SEAS faculty/staff/students or PennNet===
 If you're __not__ with UPHS, or your issue is with PennNet or AirPennNet, check with ISC: If you're __not__ with UPHS, or your issue is with PennNet or AirPennNet, check with ISC:
 https://www.isc.upenn.edu/facultystaff-support-directory https://www.isc.upenn.edu/facultystaff-support-directory
- 
-===Desktop software=== 
-If you're looking for licenses for desktop software like Office or Matlab, you have to go through your department or PI. You can try the above links to ask about how to get software licenses, based on your organization. 
  
 ====--- CfN Cluster Issues ---==== ====--- CfN Cluster Issues ---====
asking_for_help.1506017919.txt.gz ยท Last modified: 2017/09/21 18:18 by mgstauff