This is an old revision of the document!
Asking the Admins for Help
You can email the admins for help, but first, look at this checklist:
Are you running on chead instead of nodes?
Is it a memory issue? See the
FAQ.
Have you checked with your colleagues if they use the same or similar scripts or tools?
Is your disk quota full? Use df -h /data/<path-to-my-data-directory>
to check.
Please send this info to the admin in your email:
What username are you running as?
Are you on chead or a compute node?
Are you using qlogin or qsub?
Include the command you ran.
Include the output of the command and full error messages, or include the link to output files that show what's happened (i.e. for qsub, the .e and .o files).
What did you expect to happen?
Has this worked before? If so, when? On the same data set or exact data?