Note that this account is separate from any other account you have at Penn, including your UPHS account.

You need an account on the cluster to access it.

To get an account:

• email us, the administrators
• include your cell phone # for passwords
• IMPORTANT tell us whether you need to join an existing linux group for your lab and use its shared data dir, or if need your own data dir
• CC your PI and ask him or her to approve your account. If your PI is not sure about joining the cluster, contact John Detre and review the wiki page on cluster billing.

With this account you can access the cluster from any computer on the UPHS Network (aka HUPnet), and from anywhere else using VPN (see below).

The cluster resides on the UPHS Network (aka HUPnet or 'hospital network'). This network is separate from the main network on Penn's campus, called PennNet.

The wi-fi network for UPHS is called PennMedicine or UPHSFast. For PennNet, it's called AirPennNet.

Since the cluster resides on the UPHS Network, you have to be connected to the UPHS Network (either through a direct wired connection at your desk, or via the wi-fi network, or using VPN from any other network) before you can access the cluster - see below.

Depending on where you are, the wired network connection at your desk may be to UPHS Network or to PennNet. Or there may be one port for each. If you can get to the cluster without creating a VPN connection, you're on UPHS Network.

Ask your colleagues if they know what the situation is, and who the admin/network contact is for your building.Or you can call the UPHS Service Desk: 215-662-7474

The UPHS network wireless network is called PennMedicine (or UPHS-Fast - the old name). You will need a UPHS Network account to use this. The PennNet wireless network (more common all across campus) is called AirPennNet. If you use this, you'll need to create a VPN connection to get to the UPHS Network, and then to our cluster.

If you follow the instructions for logging in and get an error like

ssh: Could not resolve hostname chead: nodename nor servname provided, or not known

it most like means you are not connected to the UPHS Network. See below.

1. If your PI is a physician/MD at School of Medicine / UPHS:
   1. Have your BA or someone else with UPHS network access go here: http://uphsnet.uphs.upenn.edu/hr8888/ to start the process.
2. Otherwise, if your PI is not a physician/MD, Margaret Ryan has the form to fill out and can let you know of sponsorship options - ryanm@mail.med.upenn.edu
3. For both cases:
   1. You SS# is only needed if you need 'epic' access, which you probably don't need.
   2. Mention that you'd also like VPN access, since VPN access has to be added explicitly to a new UPHS account.
   3. Mention that you need to be added to the AD Security Group for Employee Exception VPN, and include the type of OS you use (Mac, Win, Linux, or any combination of these). This allows you to use VPN from a machine that's not managed by UPHS.
   4. you MUST have your PI act as the approver/sponsor for the application, including for VPN

See below and contact UPHS Service Desk.

UPHS uses a tool called Duo to provide two-factor authentication for logging in to UPHS systems, whether it's VPN or other services. Generally you'll use your cell phone for this.

To register for Duo you can open a web browser and access https://pennmedaccess.uphs.upenn.edu Login with your UPHS network username and password and the registration process will kick off.

VPN (Virtual Private Connection) is a tool that let's you connect securely to a private network from outside the network. In this case, it means connecting to the UPHS Network from somewhere 'outside' the UPHS network, such as home or PennNet. You'll use your UPHS Network account name and password to connect via VPN (note that this is different than your CfN cluster username and password). Once you're connected, everything (except the speed!) will be like you're directly connected to the UPHS network on campus.

After you have your UPHS account, go here to download the client for Mac or Windows.

UPHS does support VPN from personal Linux desktops and laptops, but doesn't make it easy to find out how.

(10/9/2017) - The new Linux client beta version is still being debugged. You are welcome to try it. Please let us know if it works or if you have trouble.

If you want to use VPN from a machine that is not managed by UPHS, you must have your UPHS username added to the OS-appropriate “AD Security Group for Employee Exception VPN”. This tells the UPHS VPN system to allow your username to use the VPN clients from machines that are not managed by UPHS. Most machines used by CfN users, i.e. your own laptop or desktop, are not managed by UPHS.

Download and fill out this form, and submit it to isassurance@uphs.upenn.edu

NOTE that with the VPN logins, you need to use full domain names to access servers. That means you need, for example:

ssh <username>@chead.uphs.upenn.edu

If you're having trouble, make sure your UPHS network account is enabled for VPN access. Especially if you've had your account already and didn't just set it up through Margaret.

CfN admin can't help you with issues directly related to your UPHS network account, e.g. if you can't connect or have forgotten your password. To get help:

UPHS Service Desk
215-662-7474

Support Ticket creation and management:
https://uphsnet.uphs.upenn.edu/athenaselfservice/#/services

UPHS Intranet:
http://uphsxnet.uphs.upenn.edu/home/

Connecting to VPN and UPHS apps:
http://www.uphs.upenn.edu/network/

Please see here.