====== Getting Help ======

====--- If you're issue is not about the cluster ---====

For example
  - Most network connection issues
  - Software licenses for your desktop or laptop (for example Matlab or Office). Check with your PI and department, or use the contacts below.

===Hospital faculty/staff/students or UPHS Network/VPN===
If you're with UPHS (not School of Medicine), or if your issue is a UPHS networking or VPN issue, you probably need to [[accounts_and_vpn#Getting_Help_for_UPHS_Network_Accounts_and_Issues| Contact UPHS Support]]

===SAS or SEAS faculty/staff/students or PennNet===
If you're __not__ with UPHS, or your issue is with PennNet or AirPennNet, check with ISC:
https://www.isc.upenn.edu/facultystaff-support-directory

====--- CfN Cluster Issues ---====
You can email the CfN admins for help with the CfN cluster, but first, look at this checklist:

  - Are you running on chead instead of nodes?
  - Is it a memory issue? See the [[common_errors|Common Errors page]].
  - Have you checked with your colleagues if they use the same or similar scripts or tools?
  - Is your disk quota full? Use ''df -h /data/<path-to-my-data-directory>'' to check.

Please send this info to the admin in your email:

  * What username are you running as?
  * Are you on chead or a compute node?
  * Are you using qlogin or qsub?
  * Include the command you ran.
  * Include the output of the command and FULL error messages, or include the path to output files that show what's happened (i.e. for qsub, the .e and .o files).
  * What did you expect to happen?
  * Has this worked before? If so, when? Did it work on the same data set or the exact same data? Does it work with other data sets or data point?
  * Email us at <admin@cfn.med.upenn.edu>