Differences

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--- asking_for_help [2016/05/26 15:01]
mgstauff
+++ asking_for_help [2017/10/11 19:28] (current)
mgstauff [--- If you're issue is not about the cluster ---]
@@ Line 1: / Line 1: @@
-====== Asking the Admins for Help ======
+====== Getting Help ======
-If your issue is a networking or VPN issue, you probably need to [[accounts_and_vpn#Getting_Help_for_UPHS_Network_Accounts_and_Issues| Contact UPHS Support]]
+====--- If you're issue is not about the cluster ---====
-You can email the admins for help, but first, look at this checklist:
+For example
+  - Most network connection issues
+  - Software licenses for your desktop or laptop (for example Matlab or Office). Check with your PI and department, or use the contacts below.
+===Hospital faculty/staff/students or UPHS Network/VPN===
+If you're with UPHS (not School of Medicine), or if your issue is a UPHS networking or VPN issue, you probably need to [[accounts_and_vpn#Getting_Help_for_UPHS_Network_Accounts_and_Issues| Contact UPHS Support]]
+===SAS or SEAS faculty/staff/students or PennNet===
+If you're __not__ with UPHS, or your issue is with PennNet or AirPennNet, check with ISC:
+https://www.isc.upenn.edu/facultystaff-support-directory
+====--- CfN Cluster Issues ---====
+You can email the CfN admins for help with the CfN cluster, but first, look at this checklist:
   - Are you running on chead instead of nodes?

Computing