asking_for_help
Differences
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asking_for_help [2015/08/24 19:39] mgstauff created |
asking_for_help [2017/10/11 19:28] (current) mgstauff [--- If you're issue is not about the cluster ---] |
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| - | ====== | + | ====== |
| - | You can email the admins for help, but first, look at this checklist: | + | ====--- If you're issue is not about the cluster ---==== |
| + | |||
| + | For example | ||
| + | - Most network connection issues | ||
| + | - Software licenses for your desktop or laptop (for example Matlab or Office). Check with your PI and department, or use the contacts below. | ||
| + | |||
| + | ===Hospital faculty/ | ||
| + | If you're with UPHS (not School of Medicine), or if your issue is a UPHS networking or VPN issue, you probably need to [[accounts_and_vpn# | ||
| + | |||
| + | ===SAS or SEAS faculty/ | ||
| + | If you're __not__ with UPHS, or your issue is with PennNet or AirPennNet, check with ISC: | ||
| + | https:// | ||
| + | |||
| + | ====--- CfN Cluster Issues ---==== | ||
| + | You can email the CfN admins for help with the CfN cluster, but first, look at this checklist: | ||
| - Are you running on chead instead of nodes? | - Are you running on chead instead of nodes? | ||
| - | - Is it a memory issue? See the FAQ. | + | - Is it a memory issue? See the [[common_errors|Common Errors page]]. |
| - Have you checked with your colleagues if they use the same or similar scripts or tools? | - Have you checked with your colleagues if they use the same or similar scripts or tools? | ||
| - Is your disk quota full? Use '' | - Is your disk quota full? Use '' | ||
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| * Are you on chead or a compute node? | * Are you on chead or a compute node? | ||
| * Are you using qlogin or qsub? | * Are you using qlogin or qsub? | ||
| - | * Include the command you ran? | + | * Include the command you ran. |
| - | * Include the output of the command and full error messages, or include the link to output files that show what's happened (i.e. for qsub, the .e and .o files). | + | * Include the output of the command and FULL error messages, or include the path to output files that show what's happened (i.e. for qsub, the .e and .o files). |
| * What did you expect to happen? | * What did you expect to happen? | ||
| - | * Has this worked before? If so, when? On the same data set or exact data? | + | * Has this worked before? If so, when? Did it work on the same data set or the exact same data? Does it work with other data sets or data point? |
| + | * Email us at < | ||
asking_for_help.1440445159.txt.gz · Last modified: 2015/08/24 19:39 by mgstauff
